krikry's Privacy Policy
Your personal information is completely safe with us — here krikry clearly explains how it collects, stores, and protects your data.
1. Introduction
krikry ("we", "our", or "platform") provides a trusted online sports betting and casino service for users in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains how krikry collects, uses, stores, and protects your personal information.
By using this website or registering an account with krikry, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact us directly.
2. What Data We Collect
krikry collects the information needed to provide services and manage your account. The categories of data collected are described below:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification)
- Username and password chosen by the user (stored in encrypted form)
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)
- Deposit and withdrawal history
- Transaction date, time, and amount
2.3 Technical Information
- IP address and device identifier
- Browser type and operating system information
- Login and logout timestamps
- Session data and cookie information
2.4 Gaming Activity Information
- Play history, betting records, and win/loss information
- Bonus and promotion-related activity
- Game preferences and play patterns
3. Purpose of Data Use
krikry uses collected data only for the following legitimate purposes:
3.1 Service Delivery and Account Management
Your information is used to create and manage your account, process transactions, provide bonuses, and ensure customer support. Our team can assist you quickly and effectively through 24/7 live chat support because we are able to verify your account information.
3.2 Identity Verification and Fraud Prevention
Identity information is used to verify the age of Bangladeshi users (confirming 21+ age) and to ensure account security. We use this information to detect and prevent potentially fraudulent activity.
3.3 Service Improvement and Personalization
Based on your gaming preferences and activity, we work to improve and personalize your experience. This includes relevant game recommendations, special offers, and improvements to platform performance.
3.4 Meeting Legal Obligations
Information is retained to ensure compliance with applicable laws and regulations and to fulfil legal obligations to provide information to competent authorities when required.
3.5 Communication and Notifications
Your contact information is used to send important account-related notifications, transaction confirmations, security alerts, and — with your consent — special promotional offers.
4. Data Storage and Protection
krikry is committed to ensuring the highest level of security for your data. We apply the following security measures:
- SSL/TLS Encryption: All data transfers are secured through SSL/TLS encryption.
- Encrypted Storage: Sensitive information, particularly passwords and financial data, is stored using industry-standard encryption methods.
- Access Controls: Only authorized personnel can access your information, and they are bound by strict confidentiality agreements.
- Regular Security Audits: Our systems are regularly tested and updated for security vulnerabilities.
- Firewalls and Intrusion Detection: Advanced technical safeguards are in place to prevent unauthorized access.
The retention period for data depends on the type and purpose of the information. After an account is closed, some data may be retained for a defined period to meet legal obligations.
5. Sharing Data with Third Parties
krikry does not sell your personal information or share it with third parties for commercial purposes without authorization. However, data may be shared in the following limited circumstances:
5.1 Service Providers
Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology partners — only the minimum information necessary for them to complete their specific tasks is shared. All such providers are bound by strict confidentiality agreements.
5.2 Legal Requirements
It is our legal obligation to respond to legal claims or investigations, court orders, or valid requests from competent authorities. In such cases we provide only the information legally required.
5.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user data may be transferred. In such cases we will notify you in advance.
6. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the krikry website. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and the basic functionality of the platform.
- Functional Cookies: Used to remember your preferences, such as language or display settings.
- Analytics Cookies: Used to analyze platform usage and drive improvements.
- Security Cookies: Used for fraud detection and account protection.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.
7. Your Rights and Controls
As a krikry user, you have the following rights over your own information:
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You can request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations exist.
- Right to Object to Processing: You can object to your information being used for specific purposes.
- Right to Data Portability: You can request a copy of your information in a structured format.
- Right to Withdraw Marketing Consent: You can unsubscribe from promotional emails and notifications at any time.
To exercise these rights, contact us directly. We will process your request within a reasonable timeframe.
8. Children's Privacy
krikry is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory.
If we learn that a minor has created an account on our platform, we will immediately delete that account and all associated information and cancel any related transactions. If you believe a minor is using our platform, please notify us immediately.
9. Changes to the Privacy Policy
krikry may review and update this privacy policy from time to time. The policy may be revised due to changes in services, technological developments, or legal requirements.
When any significant changes are made, we will:
- publish a notice at the top of the website;
- send a notice to your registered email address;
- update the "Last updated" date at the top of this page.
Continued use of the platform after changes have been made will be considered your agreement to the revised privacy policy. We recommend you review this page regularly.
10. Contact Us
For any questions or concerns about the privacy policy, or to submit a request to exercise your rights, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali is available via direct live chat.
We generally respond to privacy-related requests within 3 business days. krikry is always committed to protecting your information and privacy.
For our general terms and conditions, please visit our Terms and Conditions page. To learn more about responsible gaming, read our Responsible Gaming page.